Refund policy

Returns & Refunds

Each Monty Collection piece is made to order from your selected artwork style and the photos you provide. Because every canvas is personalized, we cannot accept returns or exchanges for change of mind, an incorrect size selected at checkout, or a preference change after artwork has moved into production.

Please review your proof carefully before approving it. Proof approval confirms the spelling, layout, artwork direction, and selected size are ready for production. Changes requested after approval may require a new order or an additional fee.

If your order arrives damaged, has a printing defect, or differs materially from the approved proof, contact us at hello@themontycollection.com within 30 days of delivery. Include your order number and clear photos of the item, the damaged area, and the packaging. If the issue is verified, we will arrange an appropriate replacement or refund.

Orders may be cancelled before artwork production begins. Once a proof has been approved or production has started, cancellation is no longer available.